Terms & Conditions

Full Payment is required upon receipt of invoice for orders under $150. A 50% Deposit is required for orders over $150 with the remaining balance due two weeks prior to the event. If order is placed within two weeks, full payment is required.

We do not give refunds. Please contact us in the event there are any cancellations or changes. Any cancellations must be done 5 days of the event date and rescheduled within 90 days of the original event date to receive a credit in the amount of the retainer fee.

All merchandise is made to order, we do not accept returns, exchanges, or refunds.

A "Rush Fee" may be applied to any order placed less than 1 week prior to the event starting at $25.

Once an order has been picked up by you or a designated party it is considered "Accepted". You assume all liability and responsibility for the condition of the cake once it leaves.

Delivery and setup fees are included in the total invoice. Local delivery and set up is $25. Outside of the 15-mile radius, we can deliver and set up for a fee of $0.65 per mile round trip.

We are not responsible for any damage to the cake after setup is complete. You are responsible for providing an appropriate and secure table and environment for the cake(s). Cakes are heavy and require a sturdy table, and optimal room temperature of 70 degrees or below.

Our products may contain or come into contact with milk, wheat, nuts, soy, and other allergens. You agree to notify your guests of this risk and hold us harmless for allergic reactions.

On occasion we will photograph our cakes and we reserve the right to use any photographs for display or promotion without compensation to you.

Please note that cakes may have wooden dowels and/or plastic straws in them for structural purposes.



Email us at info@shuggashacksweets.com.